Dear Families and Loved Ones,

Thank you everyone for your patience and understanding during our recent precautionary closure. This pause has allowed us to evaluate our current operation and ensure safety for residents, family, staff, and community. It is our intention to remain open to designated caregivers throughout this wave, to continue with psychosocial and emotional needs of your loved one.

Over the next few days, we will be refreshing all designated caregivers with their training and updating agreements to best reflect current protocol and procedure. Please call (902)755‐5780 ext 216 to book your training to take place Wednesday Thursday and Friday starting at 1:00PM with the last session beginning at 3:00PM in the gazebo. These sessions are a half hour with a capacity of 8 DSGs per session. Once you complete your refresher and signed agreement you can begin booking your appointments as early as Friday April 30th for the following week.

General Procedure for Designated Caregiver Visits during 3rd wave

  • Visits will be 30 minutes in length
  • Each DCG will receive one visit a week
  • Each visit will consist of the resident and one caregiver.
  • 6 foot social distancing at all times
  • Masks must be worn at all times
  • 1 strike policy. If you are not following Public Health Directives you will be asked to leave
  • Education and signed agreement is mandatory to visit
  • Food from home is allowed, but must be brought in a wipe able container
  • Do not leave assigned visitation area while visiting your resident
  • Conduct must be respected and adhered to at all times
  • Visits will only be Mon‐Fri 10:00‐5:15 until epidemiology improves

We recognize that these are stressful times. Emotions are heightened for all stakeholders, so we must be patient, courteous and always show mutual respect when interacting with each other. You will be asked to leave our facility if you do not adhere to our conduct policy. All stakeholders deserve a respectful environment at all times. Anything less will not be tolerated.

If an issue does occur, we do encourage you to proceed through a complaint process. Ask to speak to an RN, who will be able to assist you. If your complaint is about staff conduct, policy, etc. you will be provided a complaint form that you are to fill out. This form will be given to the appropriate manager or director and a response will be provided with 72 hours. A resolve should happen at this stage. However, if your complaint is not resolved, please address the complaint to the administrator to make a final decision, determination/resolve regarding the issue.

Thank you all for your continued understanding and support through these difficult times.