As mentioned last week, outdoor family visits have been allowed in LTC. Our staff have been working
extra hard this week to create a comfortable space to make visits a great experience for both you and
your loved one. We have been upgrading the Gazebo in the front of the building. Floor boards were
replaced and covered with plywood, the bottom rails have been walled, its completely screened in, fresh
coat of paint, decorated, electric heater will be above resident for cool days, lighting, gardens redone,
and furnished.

If you wish to book a visit please contact Lisa White by emailing her at Those who had
a window visit booked, will be moved to the outdoor visits. There is high volume of requests for visiting.
For this reason, we are only allowing 1 visit per resident per week. Due to the demand, we are already
working on a 2nd location to increase our capacity. We are covering the deck off the Oak Wing that leads
to the outdoor courtyard. We are also submitting our staffing increase request to support these visits
with a formalized process through the Department of Health. Once complete, we will be sure to keep
everyone posted.

When you arrive for your visit, please arrive on time (even 5 minutes early) to process the required
paperwork. You may park in the first two parking spots out front of the facility. Signage will designate
the family visitor spots. You will be greeted by our staff at the Gazebo. Here you will be given a mask to
wear (or you can bring your own), your temperature will be taken with an touchless thermometer, and a
form you are required to fill out asking a series of questions for screening purposes. This paperwork is
mandatory. This paperwork would be used by Public Health in the event of a facility outbreak. Once your
paperwork is complete, you will be offered a snack and refreshment from our fixed menu. You will be
seated in the gazebo in a designated spot, at which point your loved one will then be brought out to
their designated spot. Your visit will be restricted to 20‐30 mins (depending on set up). All surfaces will
be cleaned in between visits.

All visits will be monitored by a staff member. Maintaining at social distance of 2 meters (6ft) is required
at all times. Unfortunately, you will not be able to hug, kiss, or make any direct contact. Any visitor who
violates the mandates issued by Chief Medical Office of Health, will be asked to leave immediately and
will be prohibited from returning to the property. The resident or loved one you made contact with, will
also be required to isolate for 14 days (as per Public Health). I trust that everyone will respect the rules,
as they are to protect our most vulnerable. If we feel the program is unsafe, Valley View Villa reserve the
right to cancel.

We are very excited to have this available. Look forward to seeing you and your loved one reconnect
and enjoy the summer days.


Marcus Stephenson